We want to apologize for any frustration we may have caused with how The Other Side’s Kickstarter was handled. This apology goes out to those who have backed the game and are still waiting for what they had purchased, to those that received mispackaged or damaged products, and to those who are patiently waiting for The Other Side to arrive on store shelves.
As we have stated before, we stand by our product, so if there was a problem with your order, reach out to us via our contact form. We will take care of you.
The Kickstarter for The Other Side was a learning experience for us at Wyrd. Releasing a game of this scale has been both a fascinating and vexing challenge. We underestimated some of the obstacles that were put in front of us during the various stages of production and delivery, but have since created solutions so that these problems don’t arise again.
Additionally, we want to apologize to the local game stores who are also waiting for the product to arrive. While we try to make all aspects of our community happy, we felt it was important to hold to our word and make sure all of our Backers were taken care of first. Those orders are now out of the warehouse and sent to various distribution centers. Our focus is now on our Retail Distribution Partners. Shipments are on the way and we expect that they will be hitting retail shelves in the next week or so.
For those Kickstarters who are still waiting, thank you for your continued patience. Due to circumstances out of our control, some packages have taken longer to reach doorsteps than we would have hoped. The wait should be over soon.
Taking the lessons we've learned to heart, we here at Wyrd are walking away from these challenges as a stronger company who believes in their products and community. We look forward to the opportunities to show you, once again, what we can do.
Thank you, for keeping it Wyrd.