We got back to the office after a nice Thanksgiving break, cracked open the shipping boxes to start shipping out orders, and… uh oh.
At some point in the manufacturing process, the Winter Wonderland models encountered some problems. Namely, the mold for the alternate Rasputina sculpt appears to have collapsed at some point during the manufacturing process.
Instead of shipping out a damaged and inferior product, we’ve decided to save Christmas with a replacement sculpt. The Snow Storm, Ice Gamin, and Wendigo in the Winter Wonderland box will still be made of plastic, but Rasputina herself will be remolded in high quality resin. This will, unfortunately, result in a delay of around two to three weeks in shipping out any order that contains one or more Winter Wonderland boxes (everything should still be shipped before the holidays).
To apologize for this inconvenience, we’ve decided to dip into our own Christmas stocking and increase the size of the Winter Wonderland box. Now, every copy of the Winter Wonderland box will also include a resin Killer Tree (which counts as an Ice Golem). This addition will increase the retail cost of the Winter Wonderland box (a total value of over $100), but if you ordered (or decide to order) the Winter Wonderland box during our Black Friday sale, the price will not change!
If you would prefer to simply have the cost of your Winter Wonderland box refunded, that is also an option. We'll be reaching out to everyone who ordered the box to inform them of the changes, and they can let us know if they'd prefer a refund (or they can contact customer service via our Contact Us form). Oh, and rest assured, these refunds will not negatively impact the number of Vintage Masters you receive with your order.
If you still want the Winter Wonderland set but want the rest of your order more quickly, we recommend that you ask for a refund on your current Winter Wonderland box(es) and then place a new order including just the Winter Wonderland box. This will result in another set of shipping fees, of course, but it will ensure that you still get all of your other items in a timely manner.
If you have any further questions, please let us know, or stop on by our forum.