Where's the Customer Service?!

[crimzzen]

Yep, checked spam filter... And like I mentioned earlier, this isn't the first email that's gone unanswered.

I really hope that the card shows up in the order, would love to be proved wrong.

[goldenjester]

Hmm. I feel like you may be the one exception to the rule; their customer service seems to be pretty good.

Hell, last summer I was taking classes so that I could graduate in four years and we had to interview someone who worked in the industry/position that we felt we might enjoy, and I got a response within the day. Not only did I get the interview, but a few extra e-mails were exchanged. It was pretty cool.

[Todd]

How the heck do you get a hold of anyone at Wyrd?! Seriously, their customer service is just crap - So far it's the worst I've experienced in the gaming world.

I've attempted to contact Wyrd via email 2 (or 3) times now regarding different topics and I have YET to have received a reply to ANY of them. The last one was particularly frustrating as I placed an order for some minis from the store but forgot to add Zoraida's stat card to my order. Rather than pay the 16.50 shipping to Canada again (16.50 to ship to Canada?! Seriously? Most boxes that size I get from the US are closer to 4-5$) I emailed Nathan @ Wyrd (email address provided in my order information) within 20minutes and asked him to add the card to my order prior to shipping... My order apparently shipped 2 days later and I have no idea if the card was added or not (I'm assuming no).

This is terrible service, like I said its the worst I've experienced from any gaming company (and I play a fair few games). To me, it's a good as any reason to NOT play a game when I've got so many choices of other systems that are equally as good. Say what you will about GW or PP but they at least put an effort in.

Anyone have any suggestions, I'd really NOT like to pay 16.50 shipping again for a 0.50 card nor do I feel the need to support Wyrd anymore by buying the Zoraida model AGAIN.

Maybe it's just me, but this seems less like Wyrd providing poor service, and more like them not providing as exceptional service as you'd like based on your special circumstances. You messed up, but you expect Wyrd to fix it otherwise their service is crap? I don't know what your other email issues are, but the example you gave is pretty weak. Also, if you opened with the same tone in your emails as your post, I wouldn't blame Wyrd if they were just ignoring you.

[Aramoro]

I would tend to agree with Todd really. If them not fixing your mistake is the worst customer service you've ever had then I can only assume you've not shopped online very much. Maelstrom and Wayland Games are both catastrophically bad at resolving customer issues and sending the correct suff, and that's when it's their fault as well.

[*Jack*]

This thread reminded me I had a mispack issue on some spider cards. I just send an email off to wyrd using the contact us form, and received a reply within 5 minutes.

Absolutely no complaints from me.

[harbinger]

I have not had reason to need CS from Wyrd yet so can only speak as opinion...

Everything Ive heard about them is topnotch. They are definitely the most responsive Ive ever seen on a forum. To accuse Wyrd of having the worst service in the gaming industry... well lets just say thats a tad harsh and slightly insulting to the whole community here; as they have earned a lot of trust and faith from many.

Im sorry that your not happy in this situation but if plan to follow through on your threat to not buy from them again over something so simple... your lost not theirs. I may be wrong but feels like you expected others to jump on the bandwagon.... dont go to the trouble of making room on your soapbox... doubtful youll need it.

[dunce002917]

I have yet to contact customer service so I cannot chime in whether or not they suck or great.

However, to the OP, look at the bright side... at least you didn't get the same treatment the Ocean Marketing dude gave a customer a few months ago. The dude practically bullied and dropped names like hot potatoes.

If you're not familiar with the Ocean Marketing implosion see: http://venturebeat.com/2011/12/27/oc...measly-emails/

I think this takes the cake for worst customer service in gaming.. heck, ever...

Just wait for your order to come in and see if you're proven wrong. If things are still not 100%, just return the items and move on.

[Clousseau]

My recent experience with a mispacked order was very positive. A quick email exchange with Nathan clarified the problem and my corrected order should be with me next week.

Arrived today, 100% correct.

[crimzzen]

Maybe it's just me, but this seems less like Wyrd providing poor service, and more like them not providing as exceptional service as you'd like based on your special circumstances. You messed up, but you expect Wyrd to fix it otherwise their service is crap? I don't know what your other email issues are, but the example you gave is pretty weak. Also, if you opened with the same tone in your emails as your post, I wouldn't blame Wyrd if they were just ignoring you.

Uh ok? Not really sure where this is coming from or if you read the posts but I DID mess up (my fault, accidents happen), I contacted Wyrd with a straightforward and polite email (within 20min of the order) asking that they include the card in my order (which I asked to be invoiced for) and never received a reply. Not really an issue if it was the first time or even the second time, but this is the third time I've not received a response to an email. Regardless, from working in the customer service field and to the business side of things, I've always been taught that the customer is always right. Companies are built on reputations and as far as I'm concerned Wyrd hasn't met the minimum standard with me.


I received my package today and no Zoraida card. Don't know what to say other than I'm very disappointing. I also noticed that the shipping amount was under 5$ while I paid 16.50... Surprise surprise no refund. Who wants to bet that I won't receive a response about paying over 11 bucks extra for shipping?


Like I said above, I was really hoping I was wrong and fully willing to apologize had the card been included but it was not and that's that.

[Todd]

Where is it coming from? Read the first paragraph of your post. Now read the rest of your post. Now go back and read that first paragraph again. Does your situation really justify the tone/diction you chose to use?

Consider the posts others have made. Positive prior experiences with Wyrd. Prompt responses from Wyrd (since this thread was started even). Isn't it just as likely this is simply a technical problem (possibly even on your end) rather than a customer service problem?

I'm really sorry your card didn't come and you haven't heard back from Wyrd. Though that does suck, I still wouldn't agree with the tone you initially used even if you had waited to post your issue now that your order is here.

I think everyone who has worked in customer service knows that "the customer is always right" actually means "the customer always gets what they want." Especially the ones who complain the loudest, and you don't get much louder than your original post.