Does Wyrd answer customer support emails?

[Brandu]

What is the email these days to reach customer service please?
I seem to have a problem with bases and some missing hands.

[Demonn Agram]

try here:
https://wyrd-games.net/shop/help.php...us&mode=update

or here:
http://www.wyrd-games.net/sendmessage.php
(although this is more site/forum based...)

[Brandu]

Thank you.

[Bazin]

Sorry for the Necromancy, but I didn't want to start a new thread - I reported a miscast mini a little more than a week ago and I haven't heard anything from Wyrd. Should I expect contact, or will something just show up in the mail?

I recognize that it's a busy time with GenCon on the immediate horizon, but I just wanted to know if I should be nagging somewhere else, or resubmit the report.

Thanks!

[Alviaran]

Sorry for the Necromancy, but I didn't want to start a new thread - I reported a miscast mini a little more than a week ago and I haven't heard anything from Wyrd. Should I expect contact, or will something just show up in the mail?

I recognize that it's a busy time with GenCon on the immediate horizon, but I just wanted to know if I should be nagging somewhere else, or resubmit the report.

Thanks!

About two weeks ago I sent in a notice for a mini lacking a card (Voodoo Doll). I never heard anything from Wyrd. Yesterday, it showed up in the mail.

I'd give it until about two or three weeks, maybe a touch longer (maybe after Gencon?) since they are going to be so busy right now.

This is the first time I've had to deal with their parts service and it went smooth. Didn't have any direct contact, but they took care of me in a timely manner so I'll definitely be patient with them in the future too.

[Bazin]

This is the first time I've had to deal with their parts service and it went smooth. Didn't have any direct contact, but they took care of me in a timely manner so I'll definitely be patient with them in the future too.

Thanks! This was pretty much what I expected it to be, I just wanted to make sure I wasn't crazy in my thinking.

[Nathan Caroland]

When you send the e-mail, if you read the sentence that pops up with the image of one of our puppets, it pretty much states exactly that.

You report it, if its got everything we need, it gets put in our system, sent to the warehouse, shipped out. Can take a day, can take a few days if we're swamped such as now with Gencon.

If for some reason we need additional information or clarification, then we shoot an e-mail asking for it and then get it sorted.

[Bazin]

When you send the e-mail, if you read the sentence that pops up with the image of one of our puppets, it pretty much states exactly that.

I guess I missed part of that for some reason. I thought it said that someone would be in touch in a few days. I'll definitely take the blame on the failure on my reading comprehension flip.