Does Wyrd answer customer support emails?

[benw]

Thanks for all the help guys. It seems emailing Nathan directly is the way to go. He is going to fix it all up for me. Good work forum and good work Wyrd!

[Spiku]

Even though it is resolved, I would like to add that the Customer Support is pretty top notch; I've yet to have an email not be responded during the working day US time it was sent.

[Omenbringer]

Hell the trouble they went thru with the release of the V2 cards from the first book should be testament enough to Wyrd's outstanding customer service! That couldn't have been cheap or easy (I can think of a few other companies that would have just released something new that you had to purchase).

[Crovax20]

Hmm after reading this topic, I have tried sending an email to Nathan about a missing 40mm base in my Ophelia starter set. All the gremlins came with 30mm bases, even Pere ravage who supposedly (well according to his card and their online description) should be coming with a 40mm base. Sadly lipped bases are something new to me and I have no spares, so I contacted Nathan.

How long does it take for a reply on average? As it has been 2 days now.

[Chucklemonkey]

Ordinarily I would say that you would have heard by now. Unfortunately this is their busiest time of the year with Gencon fast approaching and with it numerous big releases etc.

I am however positive that you will be contacted as soon as they have a clear moment.

Good luck.

[Demonn Agram]

No response should not neccesarily mean your mail isn't being dealt with. Once I had a stat card missing and sent them an email. A week later the stat card came (without any reply from Wyrd)...

[Pierowmaniac]

Yeah im pretty sure he just prints off the emails passes them to his Arachnids and says 'sort it'

[Omenbringer]

Ordinarily I would say that you would have heard by now. Unfortunately this is their busiest time of the year with Gencon fast approaching and with it numerous big releases etc.

I am however positive that you will be contacted as soon as they have a clear moment.

Good luck.

This is very true, it is a very busy time of year for all gaming companies.

Normally though Wyrd staffers are very good about getting back to their customers (I have gotten responses back within minutes most times, even at really odd times of the night).

With that said if it has been awhile, then you should probably try contacting them again (there are a number of things that could have occured to impact the final delivery of the message).

[Crovax20]

I've shot another email yesterday evening, so that it would arrive on working hours at wyrd. Got a reply a few minutes later, that they will sort out the problem. Original mail never arrived or just got lost i guess .

[Omenbringer]

Some times the Gremlins get into the servers and really muse things up. Glad to hear they were able to help you out though.