mispack

[Huronbh]

Hey, I purchased some Malifaux models from the Warstore and the Lilith Box I purchased had 2 groups of Tots and no Lilith in it.

I have already sent Nathan an e-mail about this yesterday but have not heard anything back yet so thought I would post here as well.

-jay

[Nathan Caroland]

E-mails don't get answered immediately - could take a day or two .. or three even if we're busy.

Either way, yup, you sent it to the right person and it'll get sorted soon as that said person pulls up that said task for the day/week.

[Huronbh]

Okay, I guess I can wait. I have some other projects to finish off before I can jump in on them anyways.

Thank you for the heads up.


-jay

[EricJ]

Sorry for the misspack though! we hate it when that happens, but it happens. On the bright side, you'll end up with 3 extra tots out of it! :D

[Wombats]

Extra tots is pretty useful, little buggers hit hard, ask my recently late Teddy.

[Dire Hoarcat Snuggler]

I dunno, dude... Teddy plus a couple Sorrows and Candy utterly destroyed a Mature Neph and ran down 3 Tots after Baby Kade pulled "Where's Teddy" on the Neph, and used Martyr to stand up to two rounds of combat with the Mature (thank goodness for Kid's Got a Knife!). I only ended up losing a single Sorrow to Martyr, and that was IT!!!

EDIT: Come to think of it, one of the run-down Tots did manage to pull off Grow, but a Sorrow promptly made it Wp check to death... :)

~J~

[gunfighter]

Do I just use the contact us tab here on the web site to report a miss-pack, or is there somthing else I have to do?

[goblyn13]

Do I just use the contact us tab here on the web site to report a miss-pack, or is there somthing else I have to do?

http://wyrd-games.net/contact

Use that to start the contact and you'll probably be asked to send a photo of the contents just to make sure they get you the right piece.

[toxicwisdom]

"...Hey, I purchased some Malifaux models from the Warstore and the Lilith Box I purchased had 2 groups of Tots and no Lilith in it..."

This is kinda funny, as someone at our LGS just purchased the Lilith boxed set and got two Liliths...

[Souleater]

Transposition FTL

[GrandLeon]

Was it packaged by the initials "A.K.". I have two friends and have seen complaints about miss-packs where this guys intial where on the box and stat card packaging.

I have also had a problem with this guy, bought Rasputina crew, and recieved Ramos' crew.

[deadmanwade]

I have had a similar problem after buying the Viktorias pack. I bought the box set, but the gun wielding Viktoria was missing. I contacted Wyrd on the 19th and got a response the next day asking for a picture of the box and it's contents. I sent that back on the 21st of July and despite sending a follow up email on the 11th of August, I haven't heard anything back from the Wyrd guys.

I know that they are busy with the new releases and they had Gen-con in the middle of this period, but I really want to get into this game.

I have played one game where I proxied both Vikkys and I loved it. Malifaux is an amazing game system and I really want to recommend it to my friends.

[AvatarForm]

Similarly, this has not occurred to myself, but should this occur, whom is the first point of contact in Australia?

If purchased from an online Indy/LFGS?

This is due to the stockists/henchmen being located in major cities and myself and my gaming crew being locates many thousands of kilometers north.

Please reply in PM.

[cyberakuma]

This just happened to me too and in fairness I had a really quick response, I'm in the u.k. and just used the contact us section to start it up so I'd guess it's the same for everyone no matter where they are in the world.

The photo thing by the way is pure genius, my previous experiences with other companies *cough* Games Workshop *cough* have left me wanting to bang my head against the wall really hard as the "troll" on the other end of the phone couldn't tell their left from their right (LONG story) i'm glad to see customer service here is operated by humans with a brain bigger than a cadbury's creme egg!

[Ratty]

This is kinda funny, as someone at our LGS just purchased the Lilith boxed set and got two Liliths...

wow they got a free Doppleganger in the pack.. nice.